Vacancy Search

Our client offers many interesting verticals. Offering its clients integrated SEM, PPC and Social Media solutions.

We are a fun, ambitious SEM agency looking for an energetic PPC professional.

Salary: Dependant on experience

Hours: 9.00am-5.00pm

Location: Sheffield

The Role

The project administrator will have a key role in collating and checking the data relating to our clients projects (both electronic and paper based) and ensuring that processes are followed, to communicate the data to their clients within the required timescales. This role is vital in being able to provide regular payments of grant funding directly to contractors.

What will this person do:

·Co-ordinate and carry out the uploading of information to clients Web- based systems and our internal IT system

·Quality checking contractors paperwork and claims

·Customer satisfaction/technical inspections recording and monitoring, including telephone surveys

·Data Input

·Work alongside our operational and business development teams to provide administrative support including booking trains/hotels

·Making & receiving calls and administering the data taken over the phone

·General typing and administration

Skills/Attributes:

·Good data entry skills

·Professional telephone manner

·Team player

·Well organised, thorough, with the ability to prioritise own workload

·Competent in a variety of software packages, such as Microsoft word, Excel, Powerpoint etc

·Good communication skills

·Package:

·6 Months Maternity Cover initially (Could develop into a permanent contract for the right person)

·£12 -£14,000 Per Annum (pro rata)

·37.5 Hours per week

·23 days holiday per year plus bank holidays (pro rata)

This is an opportunity for an enthusiastic and high-calibre sales professional to join one an exciting business with a reputation for the provision of excellent customer service through a predominantly outbound sales focused business.

Experience and Skills Required:

• Must have experience of managing Team Leaders in an Outbound & Inbound Sales Contact Centre environment (circa 100 FTE)with an Outstanding track record of sales delivery

• Thrives on working within a fast paced and rapidly changing environment, delivering continued improvement and has the confidence and skills to affect positive change.
• Proven leadership skills with an outstanding record of building, developing and motivating high performing teams.
• Experience of managing in-house dialler systems and capacity management.
• Demonstrable track level of success in delivering world class customer service delivered through highly engaged and effectively trained teams.
• Strong communication and teamwork skills and have experience of being able to handle customer relationships with senior internal stakeholders as well as Contact centre staff.
• Experience in delivering a sales through service culture.

Responsibilities:

• Management of the contact centre operations with outbound sales focus as well as inbound sales department. Responsibility for 50 contact centre personnel with focus on maximising sales opportunities, converting on and off line enquiries into sales and promoting additional up sell and cross sell opportunities.
• Deliver and maintain Key Performance Indicators, performance management of your team and achievement of significant growth targets through strong leadership.
• Monitor and analyse team performance trends and utilise the outputs of such analysis to improve the performance of the team and individuals.
• Driving a reward and recognition culture, providing motivation, coaching, incentives, appropriate training and development as required across the contact centres to achieve best practice, improved employee performance and enhanced employee engagement.
• Review, recommend and implement changes beneficial to performance, quality and service levels.

To liaise with teaching staff, technician and senior technician and assist with maintenance, organisation and preparation of equipment, tools and resources in the practical rooms as required. Ability to work on own initiative and organise time effectively essential. Training will be given in safe use of machinery and equipment. A clean driving licence is essential as there would be occasional food consumables shopping required.

Food room - Washing, drying and organisation of resources at the end of each day; Organising resources and maintaining equipment; Occasional shopping for consumables; Assisting in classroom with practical activities, preparation and organisation by prior arrangement with teaching staff and Curriculum Leader. Textiles room – Helping to maintain sewing machines and resources; Drying, tidying and organisation of materials; Maintaining equipment.Graphics room – Liaise with the ICT Department to keep equipment operational; Organising resources and maintaining tools and materials.Resistant Materials room– Maintain materials room; Maintain order of tools and resources; Complete visual safety check at end of each day, replace parts or report any damage to Curriculum Leader and Site Manager; Support student needs in preparing / cutting materials (safe use of machines training will be given)Technicians room/Prep room- Help maintain and organise resources, tools and equipment. Prepare resources for the following day. Keep records of time, jobs and resources up to date (ability to prioritise tasks essential)Engineering room - Maintain and organise tools, equipment and resources; Help prepare resources for lessons as required.Art rooms(2D/3D) - Maintain equipment, room organisation and preparation of resources as required; Assist teaching staff with technical support.First Aid Kits – Check First Aid Kits weekly; Top up and renew out of date or used materials/equipment.Workshops - Weekly ‘run-down’ tests and ‘stop switch’ tests in workshops